Privacy

  • Who we are

[Sellar Property UK Limited, (company number: 04746872; registered at 42-44 Bermondsey Street, London, SE1 3UD)] and its group companies (“we“) respect your privacy and values the trust you place in us when you share your personal information with us. This policy sets out how we, as data controller, collect and use your personal information, why we use it, with whom we share it, the rights to which you may be entitled and your choices about our use of your personal information.

This policy covers our use of your personal information arising from use of this website as well as registering for our updates and services.

If you have any questions or need any further clarity please get in touch. Contact details are set out below.

 

  • Your information

Data Collection and Usage

We will collect and use your personal information to allow access to this website and to register and subscribe for our updates and services and for purposes set out in more detail in this section.

Your information may be shared with members of our group and some third parties.

  1. What we collect:

Information that you give us to when registering or subscribing with us, whether online or over the phone including:

  • Your contact details including: your name, address, email address;

We use this information, including to:

  • Provide you with information and updates

Manage and administer our services

Why we use it:

We use this information because:

  • We have your consent; or

We have a legitimate business interest to improve our service and better understand how customers use it.

How long we keep it:

We will keep this information for:

A reasonable length of time that lets us understand how people use our services and the impact of any changes we make. This will not be longer than three years.

  1. What we collect:

Information when you communicate with us whether in person, through our website or via email, over the phone, through social media or via any other medium, including:

  • Your contact details (this may include your social media account if that’s the way you communicate with us);
  • The details of your communications with us;

The details of our messages to you.

How we use it:

We use this information, including to:

  • To provide information and answer any issues or concerns;
  • Monitor customer communications for quality and training purposes.
  • Develop new services;
  • Improve our services;
  • Personalise our service;

Why we use it:

We use this information because:

  • We have your consent; or

We have a legitimate business interest in understanding customer feedback and in responding to customer communications in a consistent way.

How long we keep it:

We will keep this information for:

  • Six years after the date of capture.
  1. What we collect:

Information that we collect through your use of our website including:

  • Device information such as operating system, unique device identifiers, the mobile network system;
  • Hardware and browser settings;
  • Date and time of requests;
  • The requests you make;
  • The pages you visit and search engine terms you use;

IP address.

How we use it:

We use this information, including to:

  • Provide our website and updates
  • Develop new services
  • Improve our services;
  • Identify issues with the website and user’s experience of it

Monitor the way our website is used

Why we use it:

We use this information because:

  • We have your consent; or

We have a legitimate business interest in understanding how our website is accessed, how it is used and any problems users have with it across multiple devices

How long we keep it:

We will keep this information for:

  • A reasonable length of time that lets us understand how people use our website and any technical issues they have. This will not be longer than three years.
  1. What we collect:

Information that we collect from individuals representing organisations, including:

  • Contact details of individuals working for organisations;

Other personal information regarding such individuals.

How we use it:

We use this information, including to:

  • Provide information

Build relationships with other organisations.

Why we use it:

We use this information because:

  • We have your consent; or

We have a legitimate business interest in developing and maintaining relationships with vendors, partners and other companies and dealing with individuals who work for them.

How long we keep it:

We will keep this information for:

  • The duration of our relationship with the relevant company/organisation and we are not made aware that the individual no longer works for them.

Legal requirements

Your personal information may also be processed if it is necessary on reasonable request by a law enforcement or regulatory authority, body or agency or in the defence of legal claims. We will not delete personal information if relevant to an investigation or a dispute. It will continue to be stored until those issues are fully resolved.

Information we share

There are certain circumstances where we may transfer your personal data to employees, contractors and to other parties.

  • We may share information about you with other members of our group of companies so we can provide the best service across our group. They are bound to keep your information in accordance with this privacy policy.
  • We may also share your information with certain contractors or service providers. They may process your personal data for us, for example, if we use a marketing agency. Other recipients/service providers include advertising agencies, IT specialists, database providers, backup and disaster recovery specialists, email providers or outsourced call centres.

Our suppliers and service providers will be required to meet our standards on processing information and security. The information we provide them, including your information, will only be provided in connection with the performance of their function.

  • Where we have your consent we may also share your information with certain third parties. We will do this either when we receive your consent or because we need them to see your information to provide products or services to you.

Your personal information may be transferred to other third party organisations in certain scenarios:

  • If we’re discussing selling or transferring part or all of our business – the information may be transferred to prospective purchasers under suitable terms as to confidentiality;
  • If we are reorganised or sold, information may be transferred to a buyer who can continue to provide services to you;
  • If we’re required to by law, or under any regulatory code or practice we follow, or if we are asked by any public or regulatory authority – for example the Police;
  • If we are defending a legal claim your information may be transferred as required in connection with defending such claim.

Your personal data may be shared if it is made anonymous and aggregated, as in such circumstances the information will cease to be personal data.

Where your information will be held

When we share your information your information may be transferred outside the European Economic Area.

The transfer of this information is governed by a contract including standard contractual clauses (SCCs) approved by the European Commission.

We will only transfer data to jurisdictions outside the scope of the European General Data Protection Regulation (GDPR) where the appropriate safeguards set out in the GDPR are in place.

We are happy to provide you with copies of the regulator-approved SCCs or company rules, which you can request from the responsible person identified below.

 

  • Your rights

Data Subject Rights

We’ve listed the rights you have over your information and how you can use them below.

These rights will only apply in certain circumstances. They will generally not be available if there are outstanding contracts between us, if we required by law to keep the information or if the information is relevant to a legal dispute.

  • You can remove consent, where you have provided it, at any time.
  • You can ask us to confirm if we are processing your information.
  • You can ask for access to your information.
  • You can ask to correct your information if it’s wrong.
  • You can ask us to delete your information.

You have a right to be forgotten and you can ask that our systems stop using your information.

  • You can ask us to restrict how we use your information.
  • You can ask us to help you move your information to other companies.

To help with that, you have a right to ask that we provide your information in an easily readable format to another company.

  • You can ask us to stop using your personal information, but only in certain cases.
  • You have the right to complain to the relevant supervisory authority.

How to contact us

If you have any questions about this policy please contact Monique Fryer; Monique.Fryer@Sellar.com, 0203 102 0426 or 42-44 Bermondsey Street, London, SE1 3UD.

Changes to the policy

This policy will be changed from time to time.

If we change anything important about this policy (the information we collect, how we use it or why) we will highlight those changes at the top of the policy and provide a prominent link to it for a reasonable length of time following the change.

If you would like to access previous versions of this policy you can email the responsible person identified above for previous versions.

Other policies

Cookies

We use cookies that identify your browser or device. They collect and store information when you visit our website about how you use it.

For more information about cookies, the types of cookies we use and how we use them please see our Cookie Policy.